Terms of Service

TamuHQ Hospitality Platform Effective Date: February 11, 2026 Last Updated: February 11, 2026

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1. Acceptance of Terms

By accessing and using the TamuHQ platform (the "Service"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use the Service. TamuHQ reserves the right to modify these terms at any time. Changes become effective upon posting to our website. Your continued use of the Service constitutes acceptance of modified terms.

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2. Service Description

TamuHQ is a Software-as-a-Service (SaaS) platform that provides hospitality property management and booking engine functionality. The Service includes:

Booking calendar and availability management
Guest booking and reservation processing
Payment processing and settlement
Multi-channel calendar synchronization (iCal integration)
Guest management and CRM features
Automated email notifications
Owner dashboard and analytics
Integration with Visit network destination portals

The Service is provided on an "as-is" basis for your use in managing your accommodation property or properties.

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3. Account Registration and Eligibility

3.1 Account Creation

To use the Service, you must create an account with accurate, complete, and current information. You are responsible for:

Maintaining the confidentiality of your account credentials
All activities that occur under your account
Notifying us immediately of unauthorized access

3.2 Eligibility Requirements

You must be:

At least 18 years old
A legal resident of Malaysia or authorized to conduct business in Malaysia
The owner or authorized operator of the accommodation property(ies) listed in your account
Compliant with all applicable Malaysian laws and regulations, including MOTAC (Ministry of Tourism, Arts and Culture) requirements if applicable

3.3 Account Termination

TamuHQ reserves the right to terminate or suspend your account if you violate these Terms or applicable laws. Upon termination, your access to the Service ceases immediately.

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4. Payment Terms and Billing

4.1 Pricing and Billing

Pricing: Current pricing is displayed on our website (Starter: RM 99/month, Professional: RM 199/month, Business: RM 299/month)
Billing Cycle: Monthly or annual (at your selection)
Payment Method: You authorize TamuHQ to charge your selected payment method

4.2 Payment Processing

Payments are processed by our payment processor (Stripe, FPX partners, or other authorized gateways)
You authorize recurring charges unless you cancel your subscription
Declined payments may result in service suspension
Failed payments subject to retry attempts per processor policies

4.3 Invoicing

Invoices are generated automatically and sent to your registered email
You are responsible for maintaining accurate billing contact information
Invoices remain your property; TamuHQ does not provide original paper invoices

4.4 Refunds and Credits

Monthly subscriptions: No refunds for partial months
Annual subscriptions: Pro-rata refunds available upon cancellation (less service days used)
Payment disputes must be raised within 30 days of charge
Promotional credits are non-refundable unless explicitly stated

4.5 Price Changes

TamuHQ may change subscription pricing with 30 days' notice. Price changes apply to new billings after the notice period. Your current billing rate remains unchanged until renewal.

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5. Cancellation and Termination

5.1 Cancellation by Customer

You may cancel your subscription anytime through your account settings
Cancellation takes effect at the end of your current billing period
Upon cancellation, your account data is retained for 30 days, then permanently deleted
No refunds issued for partial billing periods

5.2 Service Termination by Tamu

TamuHQ may terminate your service immediately if:

You breach these Terms
You engage in fraudulent, illegal, or abusive conduct
Your account remains inactive for more than 180 days
You fail to pay invoices after 30 days notice
Your use violates Malaysian law or regulations
You attempt to access the Service in unauthorized ways

Upon termination, you forfeit all rights to use the Service.

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6. Guest Booking and Transaction Processing

6.1 Your Responsibility

You are responsible for providing accurate property information, pricing, and availability
You are responsible for fulfilling all bookings made through TamuHQ
You must honor all confirmed reservations unless cancelled by the guest
You must comply with all local regulations regarding tourism, health, and safety

6.2 Guest Disputes

Disputes between you and your guests are your responsibility to resolve
TamuHQ is not responsible for guest disputes, refund requests, or cancellations
TamuHQHQ will not mediate disputes or adjudicate claims between you and guests

6.3 Cancellation Policies

You set your own cancellation policy in your account settings
TamuHQHQ will enforce your stated policy
You are responsible for communicating your cancellation policy to guests
Disputes over cancellation policies are between you and the guest

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7. Payment Processing and Settlements

7.1 Payment Settlement

Guest payments are processed by our payment partners (Stripe, FPX gateways, etc.)
Funds are deposited to your registered bank account on a standard settlement schedule (typically 2-3 business days)
Payment processing fees (typically 2-3%) are deducted from deposits

7.2 Payment Disputes

Payment disputes must be raised with our payment processor within 30 days
TamuHQHQ will assist with documentation but is not responsible for processor decisions
Chargeback fees may be charged to your account if applicable

7.3 Refunds and Reversals

Guest refunds are your responsibility; process through your bank account
TamuHQ provides guest refund tools but does not process refunds directly
Failed payment reversals due to insufficient funds may result in service suspension

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8. Channel Synchronization and iCal Integration

8.1 iCal Sync Accuracy

TamuHQHQ uses iCal (RFC 5545) standard for calendar synchronization
Synchronization is automatic but may have slight delays (typically minutes to hours)
You are responsible for monitoring calendar accuracy across all channels

8.2 Sync Failures

TamuHQ is not responsible for failed iCal feeds from OTA partners (Airbnb, Booking.com, Agoda)
If OTA calendar feeds stop updating, contact the OTA directly
TamuHQHQ will assist in troubleshooting but assumes no liability for third-party platform failures

8.3 Manual Override

You may manually block/unblock dates in TamuHQ to override synced bookings
Manual overrides are your responsibility; use carefully to avoid conflicts

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9. Data and Intellectual Property

9.1 Your Data

You own all data you input into TamuHQ (property details, pricing, guest information)
TamuHQ retains the right to use aggregated, anonymized data for service improvement
Upon account termination, your data is deleted after 30 days

9.2 Backup and Data Loss

TamuHQ is not responsible for data loss caused by:

Your failure to maintain backups

Third-party payment processor failures

Force majeure events
You are responsible for backing up critical business data

9.3 Tamu Intellectual Property

TamuHQHQ owns all code, interfaces, features, and platform components
You are granted a non-exclusive, non-transferable license to use the Service
You may not reverse engineer, decompile, or attempt to access Tamu source code

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10. Limitation of Liability

10.1 Disclaimer of Warranties

Tamu is provided "as-is" without warranties of any kind. TamuHQ does not warrant that:

The Service will be uninterrupted or error-free
All features will meet your specific business needs
The Service will be compatible with all third-party integrations

10.2 Liability Caps

To the maximum extent permitted by law, Tamu's total liability for any claim is limited to:

The total fees you paid in the 3 months preceding the claim, or
RM 1,000, whichever is greater

This applies to all claims, whether based on contract, tort, negligence, or other legal theory.

10.3 Excluded Damages

Tamu is not liable for:

Lost profits, lost revenue, or lost business opportunities
Lost data, corrupted data, or data breaches from third-party attacks
Indirect, incidental, special, or consequential damages
Cost of substitute goods or services
Damages arising from your misuse of the Service

10.4 Service Interruptions

Tamu is not responsible for:

Scheduled maintenance (at least 48 hours notice provided)
Internet connectivity failures
Third-party payment processor outages
Unforeseeable circumstances (natural disasters, government action, pandemics)

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11. Confidentiality and Data Protection

11.1 Confidential Information

Each party agrees to keep the other's confidential business information secure
Confidential information does not include publicly available information

11.2 Data Privacy

Guest personal data is protected under Malaysia's Personal Data Protection Act 2010 (PDPA)
See our Privacy Policy for detailed data handling practices
You are responsible for ensuring guest consent for data collection

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12. Compliance with Law

12.1 Legal Compliance

You agree to:

Comply with all Malaysian federal and state laws and regulations
Pay all required tourism taxes and registration fees
Obtain all necessary licenses and permits for operating your property
Comply with MOTAC registration requirements if applicable
Maintain valid business registration with SSM (Suruhanjaya Syarikat Malaysia)

12.2 Tourism Regulations

TamuHQHQ does not provide legal advice on tourism regulations
You are solely responsible for understanding and complying with MOTAC requirements
Non-compliance may result in account suspension

12.3 Tax Obligations

You are responsible for all income tax reporting and payments
TamuHQHQ will provide transaction records to support tax compliance
TamuHQHQ does not calculate or pay taxes on your behalf

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13. Prohibited Conduct

You agree not to:

Upload illegal, offensive, defamatory, or fraudulent content
Manipulate booking data or create fake reservations
Attempt to access unauthorized areas of the platform
Use the Service to scam or defraud guests
Engage in money laundering or financial crimes
Violate intellectual property rights of others
Resell or redistribute the Service
Use bots or automated tools to scrape the platform
Engage in pricing discrimination or unfair practices

Violation of prohibited conduct may result in immediate account termination and legal action.

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14. Dispute Resolution and Governing Law

14.1 Governing Law

These Terms are governed by the laws of Malaysia, specifically the laws applicable to the location of your primary property.

14.2 Dispute Resolution

Any disputes arising from these Terms shall first be resolved through good-faith negotiation
If negotiation fails, disputes shall be submitted to mediation
If mediation fails, disputes shall be resolved through Malaysian courts
You consent to the exclusive jurisdiction of Malaysian courts

14.3 Arbitration (Optional)

Alternatively, both parties may agree to submit disputes to binding arbitration under Malaysian Arbitration Act 1972.

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15. Indemnification

You agree to indemnify and hold harmless TamuHQ, its owners, employees, and agents from any claims, damages, or legal fees arising from:

Your use of the Service
Your violation of these Terms
Your violation of any law or regulation
Claims by third parties (guests, competitors, authorities) related to your use of TamuHQ
Your property operations and guest disputes

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16. Modifications to Terms and Service

TamuHQHQ may modify these Terms at any time with 30 days' notice
Service modifications or additions may be announced via email
Continued use after notice constitutes acceptance of modifications
Major modifications to core functionality are considered material changes

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17. Severability

If any provision of these Terms is found invalid or unenforceable, that provision shall be severed, and all remaining provisions shall continue in effect.

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18. Contact Information

For questions about these Terms of Service, contact:

TamuHQ Support Email: support@tamuhq.com WhatsApp: [Support Number] Hours: Monday-Friday, 9am-6pm Malaysia Time

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19. Entire Agreement

These Terms of Service, together with our Privacy Policy and any other documents referenced herein, constitute the entire agreement between you and TamuHQ regarding use of the Service and supersede all prior agreements.

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Version 1.0 | February 11, 2026