Host Help Center
Everything you need to manage your property on Tamu.
Guides
Step-by-step documentation for property owners.
Getting Started
Your 5-step checklist to get up and running on Tamu.
- Log in to your dashboard
- Review your property details
- Verify your rooms and rates
- Check channel connections (Airbnb, Agoda, Booking.com)
- Review your migrated bookings
HBook to Tamu Migration
What changed, what stayed the same when moving from HBook.
- Side-by-side feature comparison
- No more WordPress — standalone platform
- Better pricing control (3-tier rates)
- Same channel connections (iCal feeds migrated)
- Your booking history and guests are preserved
Dashboard Quick Reference
Navigate every section of your admin panel.
- Dashboard overview (arrivals, departures, stats)
- Bookings (search, filter, manage)
- Calendar (availability at a glance)
- Rooms, Pricing, Channels
- Guests, Analytics, Settings, Team
Managing Bookings
How to confirm, cancel, and handle guest bookings.
- Viewing and searching bookings
- Confirming pending bookings
- Handling cancellations and refunds
- Date changes and extra nights
- Walk-in guests and manual bookings
Pricing & Availability
Set rates, manage seasons, and keep your calendar accurate.
- 3-tier pricing: weekday, weekend, holiday
- Extra guest charges
- Holiday calendar (Malaysian public holidays)
- Blocking dates for maintenance
- Advanced: length-of-stay and last-minute discounts
Parallel Testing Checklist
2-week validation plan before switching from HBook to Tamu.
- Week 1: Data validation (property, rooms, bookings, channels)
- Week 2: Functional testing (booking flow, calendar, dashboard)
- Discrepancy logging template
- Go-live criteria (all 6 checks)
- Post go-live monitoring plan
Quick Answers
Common questions from property owners.