1
The Challenge
SpyderHill was heavily reliant on OTA platforms like Booking.com and Agoda, paying 15-20% commission on every booking. They had no direct booking infrastructure and were losing potential repeat guests to competitors.
2
The Solution
We implemented the Tamu booking engine with a custom branded experience, integrated with their existing website. The solution included automated confirmation emails, WhatsApp notifications, and a guest CRM to capture and nurture direct relationships.
The Results
Within 6 months, SpyderHill transformed their booking mix from 90% OTA to 60% direct bookings. The improved guest experience led to a 45% increase in repeat visitors, and the commission savings allowed them to invest in property upgrades.
"Tamu transformed how we connect with our guests. We now have real relationships with visitors, not just transaction numbers from an OTA."
A
Ahmad Razak
Owner, SpyderHill